Privacy Policy

1. Data Controller

The entity responsible for the collection and processing of personal data through this website is:

TicketSeller IKE manages the Travel Academy platform, as well as the related educational, communication, information and support services connected with the TicketSeller ecosystem.

2. About Travel Academy

Travel Academy by TicketSeller is an educational platform that provides information, training material, seminars, updates and educational packages related to tourism, travel services, bookings, sales, digital marketing and the business model of the independent travel agent.

The platform is connected with the core activity of TicketSeller and the Independent Travel Agent programme .

3. Personal Data We Collect

Depending on how you use the website, we may collect the following categories of personal data:

• Full name
• Email address
• Phone number, where provided by the user
• Country or city of residence
• Professional status or interest in tourism-related activity
• Messages submitted through contact forms
• Preferences related to seminars, training programmes or educational packages
• Newsletter subscription data
• Information submitted through interest forms or applications for the Independent Travel Agent programme
• Technical data, such as IP address, browser type, device type, operating system and cookie data
• Website usage data, such as pages visited, time spent on the website and interaction with the content

We do not intentionally collect special categories of personal data, such as health data, religious beliefs, political opinions or other sensitive personal information. Users are advised not to include such information when communicating with us through the website.

4. How We Collect Personal Data

Personal data may be collected when the user:

• Completes a contact form
• Subscribes to the newsletter
• Expresses interest in seminars or educational packages
• Completes a form related to the Independent Travel Agent programme
• Contacts Travel Academy or TicketSeller
• Uses the website and accepts cookies or similar technologies
• Is redirected to a TicketSeller environment, search engine or service to view or purchase educational packages

At this stage, the website does not provide user account creation, login functionality or a personal dashboard. If such functionality is added in the future, this Privacy Policy will be updated accordingly.

5. Purposes of Processing

We process personal data for the following purposes:

5.1 Communication with Users

To respond to questions, requests, messages or expressions of interest submitted through the website.

5.2 Information about Training Programmes

To provide information about seminars, educational packages, training programmes, certifications and Travel Academy activities.

5.3 Connection with TicketSeller Services

To redirect users to TicketSeller platforms, search tools or services where they can view or purchase available educational packages or related services.

5.4 Newsletter and Updates

To send email updates about new seminars, educational content, Travel Academy news, TicketSeller activities and information about the Independent Travel Agent programme.

Users can unsubscribe from the newsletter at any time by using the unsubscribe link included in the email or by contacting us at info@travelacademy.gr.

5.5 Website Improvement

To analyse website traffic, performance and user experience, where the user has provided consent for analytics cookies.

5.6 Marketing and Remarketing

To create advertising or remarketing campaigns through platforms such as Meta/Facebook, where the user has provided the relevant consent.

5.7 Legal, Tax and Accounting Compliance

To comply with legal, accounting, tax or regulatory obligations, especially in cases of purchases, transactions or access to paid services.

7. Online Purchases and Educational Packages

Travel Academy may present or promote educational packages, seminars or educational services.

Where applicable, the purchase or access to specific educational packages may take place through the TicketSeller website, search engine, booking system or another environment managed by TicketSeller. In these cases, the user may be redirected from travelacademy.gr to a TicketSeller platform or service.

The data provided during a purchase is used only for the completion of the transaction, the provision of the service, the issuance of the necessary documents and user support.

8. Newsletter and Email Marketing

If the user subscribes to the newsletter, Travel Academy may send updates about:

• New seminars and training programmes
• Educational content and articles
• Travel Academy activities
• TicketSeller services and news
• The Independent Travel Agent programme
• Offers or updates related to educational packages

Newsletter communication may be carried out through an email marketing service.

Users can unsubscribe from email communications at any time through the unsubscribe link included in the relevant email or by contacting us at info@travelacademy.gr.

10. Third-Party Services

For the operation, communication, promotion and improvement of our website and services, we may use third-party services, such as:

• Google Analytics
• Meta/Facebook Pixel
• YouTube
• Instagram
• Facebook
• Email marketing services
• Video conferencing services for educational seminars
• TicketSeller platforms and technology infrastructure

These providers may process personal data according to their own privacy policies and applicable data protection terms.

11. Data Transfers Outside the European Union

Website data is stored on servers located within the European Union.

However, certain third-party services, such as Google, Meta/Facebook, YouTube or other international platforms, may process data outside the European Economic Area.

In these cases, appropriate safeguards are applied in accordance with applicable data protection law, such as contractual safeguards, technical security measures or other lawful transfer mechanisms.

12. Data Retention Period

We retain personal data only for as long as necessary for the purpose for which it was collected.

• Contact form data is retained for as long as needed to respond to the request and for a reasonable period afterwards.
• Newsletter data is retained until the user unsubscribes.
• Purchase or transaction data is retained for as long as required by tax and accounting legislation.
• Interest forms for seminars or programmes are retained for as long as needed for communication and user support.
• Training or certification records may be retained for as long as needed to prove participation, completion or certification.

After the necessary retention period expires, personal data is deleted or anonymised, unless there is a lawful reason for longer retention.

13. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration, disclosure or destruction.

These measures may include:

• Use of secure SSL connection
• Restricted access to personal data
• Server and website protection measures
• Internal data management procedures
• Use of reliable technology providers

Although we take reasonable security measures, no method of transmission over the internet or electronic storage can be considered completely secure.

14. User Rights

Under applicable data protection law, users may have the following rights:

• Right to be informed about the processing of their personal data
• Right of access to their personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure of personal data, where applicable
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent, where processing is based on consent
• Right to lodge a complaint with the competent supervisory authority

To exercise any of the above rights, users may contact us at: info@travelacademy.gr.

We will review and respond to relevant requests in accordance with the time limits and conditions provided by applicable personal data protection law.

Users also have the right to lodge a complaint with the Hellenic Data Protection Authority if they believe that their personal data protection rights have been violated.

15. Minors

Travel Academy is mainly addressed to users interested in education, professional development and activity in the tourism sector.

If users under the age of 18 visit the website or express interest in educational content, they should do so with the knowledge and, where required, the consent of a parent or legal guardian.

Where consent is the legal basis for processing personal data in relation to online services offered directly to a minor, users below the applicable age threshold must have the consent or approval of a parent or legal guardian.

We do not knowingly collect personal data from minors in a way that is not permitted by applicable law. If we become aware that such data has been collected without the required consent, we will take appropriate steps to delete it.

16. Links to Third-Party Websites

The website may contain links to third-party websites, such as the main TicketSeller website, booking platforms, social media pages or external services.

We are not responsible for the privacy practices, content or security of third-party websites. Users are encouraged to read the privacy policies of every external website they visit.

17. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, our services, legal requirements or the technologies we use.

Any change will be published on this page with an updated “Last updated” date.